FAQs: Products > Policies

Do you offer a guarantee? (dc635)

1st-USA.com is a prepaid calling card retailer. We purchase the calling cards we sell from telecommunications carriers who create and service those products. In the unusual event that performance issues arise with a phone card sold on our website, or that you do not receive the terms and/or rates advertised for a phone card sold on our website, it is the carrier's responsibility to provide an adequate remedy. Included with every order that we process is a
direct toll-free support number to the carrier that services the calling card.

If a carrier is unable to provide a satisfactory remedy, customers must contact 1st-USA.com within 30 days of the original purchase date to begin an inquiry. We will intervene on your behalf with the carrier to have a phone card or lost minutes promptly replaced, or we will provide you with additional minutes to make up for a defect unresolved by the carrier.

Additionally:

1st-USA.com's guarantee applies only to your most recent purchase. We will not refund time or money for subsequent purchases of the same phone card. If your experience with a particular product has proved unsatisfactory for a particular country, international cell destination, or otherwise, please do not purchase or recharge that product.

1st-USA.com's guarantee is limited to the original retail purchase and is non-transferable. Warranty claims must be made within 30 days of purchase. All PIN sales are nonrefundable and may not be returned or exchanged.

1st-USA.com's liability will not exceed the original purchase price of a defective phone card. 1st-USA.com makes no warranty of its products with respect to incidental, consequential, or other damages.

What is your return policy? (3fcc2)

1st-USA.com can accept returns only in the event of a defective phone card (PIN). Please view our guarantee, however, for other remedies if you are having trouble with your phone card (PIN).

What guarantee do you offer to resellers? (7e29a)

1st-USA.com makes all commercially reasonable effort to ensure the high quality of its products and to provide you with the most up-to-date information regarding phone card features and rates.

We guarantee the phone cards we sell to operate according to industry standards. If any product sold by 1st-USA.com should fail, a replacement or refund will be made.

Rates, however, are subject to change without notice.

No additional warranties are given or implied, except by written agreement of 1st-USA.com's management. 1st-USA.com's liability will not exceed the purchase price of its defective products. 1st-USA.com makes no warranty of its products with respect to incidental, consequential, or other damages.