Who should I contact for assistance? (1994b) Contact The Carrier: For any technical issues (connection quality, unable to connect, or lost minutes) please contact the carrier's customer support.
View a list of customer support numbers.
Contact 1st-USA.com: For questions about products, PIN delivery, phone orders or billing contact us. You may also contact us if a technical matter has not been resolved by the carrier's customer support department. Although we are unable to directly resolve card performance issues, we are happy to assist in resolving them whenever possible.
Send Us an Email or call us toll free at 1-866-290-3083 (Ask for TAZ) Monday - Friday from 8am - 7pm PST, and Sat & Sun from 8am - 6pm PST. Our office is located at 1044 Pioneer Way, Suite E, El Cajon, CA 92020. Habla Español 1-866-290-3083 (Por favor, comuníquese con operadora TAZ)
What is your company's history? (bcc87) 1st-USA.com has been serving customers on the Internet since 1997. We began as a family business and have grown to become one of the largest online phone card merchants. We believe our growth has been fueled by a simple commitment: to sell reliable phone cards that offer discount rates and deliver the minutes they promise. We back that up with a convenient order process, whether by Web or phone, and friendly customer support.
This formula has resulted in our selling more than a million phone cards to tens of thousands of customers. We are particularly proud that customer loyalty, through repeat orders and recommendations to friends, has been an important element of our success.
We have been helped, too, by a large network of productive affiliates and a record of innovation. We were one of the first Web sites to offer —instant PIN— phone card delivery by e-mail, and our World Traveler card—which allows you to call back to the United States from more than 130 countries—was a pioneer in the —international origination— market.
In addition to our retail trade we offer wholesale discounts on selected cards.
